Talented professional with progressive experience in human resources operations, administrative management, and full cycle recruiting. Trusted counselor advising management on diverse human resources matters including employee relationships, performance management, professional development, and best practices. Skilled in workforce planning, recruitment practices and strategies, employee engagement, and staff retention. Well versed in the communicating benefit plan details and changes to support performance and organizational excellence. Ensures the confidentiality and security of all personal information. Articulate communicator able to facilitate engaging training sessions to educate colleagues and new hires. Recognized for the timely and judicious resolution of confidential and sensitive employee relation matters. Technologically savvy with expertise in Applicant Tracking Systems, Microsoft Office, and related applications.
Project Management
Employee Benefits & Compensation
Professional Communications
Administrative Management
Training & Development Policy Development
Performance Review Process
Regulatory Compliance
Information Confidentiality
Employee Relations Talent Acquisition & Onboarding
Labor Law
Conflict & Change Management
Cross-Functional Collaboration
Documentation & Reporting
PROFESSIONAL EXPERIENCE
Velocity Resource Group, Aurora, IL April 2013 – Present
Human Resources Generalist (Aug 2015 – Present)
Trusted advisor guiding business leaders on employee relations, workforce planning, benefits, professional development, and regulatory compliance.
Drive the talent acquisition process as full cycle recruiter partnering with managers to create job descriptions, sourcing applicants, vetting candidates, composing offer letters, and conducting background checks.
Administer the new-hire orientation program by onboarding new employees and completing required documentation such as federal and state W-4’s, I-9 employment eligibility and medical benefits.
Design and implement human resources policies and procedures to ensure compliance with labor laws and align company goals.
Participate in annual open enrollment process coordinating benefits meetings, answering questions, and explaining often complex options.
Facilitate training for both individuals and groups on diverse human resources related matters.
Foster a collaborative culture enabling a positive environment for communication, a dedication to service, and adherence to the highest ethical standards.
Key Accomplishments:
Established Velocity’s first internal Human Resources Department. Defined policies and procedures, created a formal performance review process, an internal job posting board and transfer system, a new employee onboarding program, orchestrated college job fairs events and introduced a revised employee handbook and satisfaction survey.
Client Manager (Oct 2014 – Aug 2015)
Authored detailed communication plans to ensure clients were updated on project developments.
Collaborated with the Sales team to assess client business needs and design solutions to address both current and future requirements.
Researched, assessed, and made detailed recommendations on the benefits of employing recruiting options such as online job boards, niche websites, social media, and industry networking to enhance relationships with clients.
Crafted strategic talent acquisition initiatives to drive recruitment of a quality and culturally diverse applicant pool.
Partnered with hiring managers and organizational recruiting teams to align job requirements and expectations are to ensure all candidates are assessed against the appropriate criteria.
Updated and transferred candidates throughout the process via applicant tracking system.
Key Accomplishments:
Demonstrated success in creative sourcing strategies averaging a 75% candidate contact ratio.
Recruitment Specialist (April 2013 – Oct 2014)
Responsible for managing as many as 25 concurrent requisitions averaging 200 daily calls to fill open positions.
Sourced job boards to search for applicable qualified resumes to fill openings.
Evaluated qualified inbound candidates received through online job postings and from the company website.
Participated in the applicant pre-screening process to identify potential job candidates.
Key Accomplishments:
Recipient of multiple consecutive weekly wins for office-wide sourcing challenges.
American InterContinental University, Chicago, IL Aug 2012 – April 2013
Admissions Advisor
Engaged prospective students by conducting interviews to assess their needs, interests, and qualifications while educating the candidate on the programs and benefits to allow for an informed decision to attend the university.
Served each potential student assisting with admissions documentation, financial aid, and instruction on all applicable federal and state regulations, and school policies and procedures.
Key Accomplishments:
Consistently met or exceeded assigned monthly quota for student recruitment.
PNC Bank, Kalamazoo, MI May 2009 – Aug 2012
Default Specialist
Employed conflict management and relationship skills to address and resolve customer’s collection issues.
Performed administrative tasks including processing customer refunds, review of account adjustments, and resolution of client discrepancies and short payments.
Tracked all assigned accounts executing as required customer calls, account adjustments, reconciliations, skip traces and the processing of credit memos.
Key Accomplishments:
Excelled in resolving outstanding discrepancies ranking consistently amongst the top 3 each month.
EDUCATION & CREDENTIALS
Master of Science in Human Resources Management, Roosevelt University, Chicago, IL 2015
Bachelor of Science in Interdisciplinary Health, Western Michigan University, Kalamazoo, MI 2011
Technical Proficiencies: Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Applicant Tracking Systems (ATS)
Professional Affiliations
Member, Society of Human Resources (SHRM), 2015
PHR Certification in progress, 2017
Community Service
Volunteer, Northern Illinois Food Bank - West Suburban Center - 2017
