pay - up to 65k
Summary: The Inside Sales position will be responsible for new business development and Customer support responsibilities, including generating revenue from new and existing accounts. This position will manage inbound and outbound leads, including qualification, upselling, and relationship building. In addition, the Inside Sales Representative will work cross functionally with Engineering and Sales teams.
Job Duties & Responsibilities:
- Actively researches potential leads from business directories, web searches, or digital resources (i.e. HubSpot, etc.), makes multiple calls to potential customers, sends communication, and makes contact;
- Collaborates with Sales team to identify new sales opportunities;
- Performs focused cold calling;
- Manages inbound leads (from digital campaigns, tradeshows, E-commerce, etc.) by prequalifying them based on appropriateness and financial soundness. If warranted, directs the lead to appropriate area or manages as directed;
- Continuously follows through with presenting and delivering information to potential customers, answering questions with follow-up calls;
- Accountable for sales growth for accounts that they manage/own;
- Builds relationships by understanding customer needs (before they do) and offering solutions and support;
- Provides quotations of products requested, works with Engineering to offer cross-sell and up sell options;
- Creates and maintains an accurate and up to date list/profile/database of prospect and current customers (e.g. ERP, CRM);
- Maintains purposeful continuous communication with accounts, including but not limited to, asking for the order, asking for new projects to quote or spec, asking for extended contacts;
- Manages new and select existing accounts and distributors. Account ownership: (convert to “owned” account at first sale);
- Supports large accounts (as part of a house account strategy) and shares accountability for sales growth;
- Proactively responds to RFQ’s and product questions. Manages complaints professionally – escalate if necessary to appropriate department;
- Responds to inquiries on orders and invoices if a customer contacts them directly, otherwise, calls go to call center;
- Organizes and leads product presentations, remote “lunch and learns”, to grow business at existing accounts, and new product roll outs;
- Continuous communication with accounts, including but not limited to, follow up on previous RFQ, project conversations, and provide updates on orders;
- Supports the ecommerce platform, i.e. validating orders, contacting customers, etc.;
- Provides support to accounts owned by outside Sales team.
Job Qualifications: Education & Experience
- Bachelor’s Degree required;
- At least 2 years of industrial sales experience required, linear motion control experience preferred;
- Previous experience in outbound call center, inside sales experience, or related sales experience preferred;
- Experience working with Hubspot and/or Infor preferred;
- Experience with the sales process from initiation to close.
Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills;
- Comfortable making focused cold calls, follow up calls and talking to potential new customers all day;
- Ability to read and understand blueprints and/or engineering drawings, preferred;
- Working knowledge of manufacturing industries required, with working knowledge of automation industries preferred;
Background, Drug screen and Everify will be required
