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Customer Service

A. N. D. Staffing Solutions
Published
November 10, 2022
Location
Hampshire, IL
Category
Job Type

Description

pay - up to 48k/year

As a Customer Relations Specialist at "company", you will support and help grow the distribution/dealer network in North America. This is an extremely important position as you will be directly communicating with ALL levels of our customers: dealers, end-users, operators, and the Minuteman International sales team.
The right individual will be motivated to excel in a business environment driven by customer service excellence.
Responsibilities:
· Answer incoming calls and e-mail inquiries from customers and sales representatives
· Prepare invoices & credits
· Follow up on promised ship dates
· Expedite orders, adjust for add-ons and corrections
· Prepare documents needed for domestic and international shipments
· Investigate and resolve customer complaints
· Build customer loyalty and satisfaction by collaborating with our outside sales team
Requirements
· Excellent phone and written communication skills
· Exceptional organizational skills
· Unparalleled attention to detail
· Computer knowledge – Outlook, Microsoft Office, SAP a plus
· Associates Degree or equivalent experience
· Professionalism, patience and a “people first” attitude
· Critical thinking and problem solving
· Teamwork and collaboration
Apply
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