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Customer Service

A. N. D. Staffing Solutions
Published
January 19, 2024
Location
Carol Stream, IL
Category
Job Type

Description

pay - $22/hr

The Customer Service Representative will answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors, and end users. Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages, and overages.

RESPONSIBILITIES

  • Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages, and overages.
  • Match customer requirements with standard products and services.
  • Prepare quotes for standard products, as required.
  • Process orders into computer system
  • Prepare repair quotes and perform follow-up on repair orders.
  • Issue debits and credits and process returned goods.
  • Interface with other employees to obtain information needed to respond to customer inquiries.
  • Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
  • Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
  • Prepare and follow ISO documents and procedures, as needed.
  • Typing and filing

REQUIREMENTS

  • High school diploma or equivalent required
  • Proficient in Microsoft Office, including Excel
  • Must be able to operate office equipment, such as a fax machine and copier
  • Pleasant telephone manner and ability to effectively communicate with customer
  • Strong ability to multi-task and juggle multiple priorities
  • Prefer candidates with prior customer service experience in manufacturing
  • May occasionally lift, push, pull or carry up to 25 lbs.
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