SUMMARY QUALIFICATIONS
6+ years of customer service experience
Skilled at interacting with customers of all socioeconomic backgrounds
Hard worker, quick learner, and ability to assume responsibility
Work well under pressure
Fast learner
Polite, respectful, and courteous manners
Responsible, efficient, and flexible
Ability to work in a fast-paced, intense environment smoothly
Ability to elicit confidence and build rapport
Talented in problem solving and office system design
Bilingual: Fluent in English & Spanish
TECHNICAL SKILLS
MS Office : Word, Powerpoint, Excel & Outlook
Software: QuickBooks, SkyDrive, Logmein, Avionte
Typing Speed: 50 WPM
Fax & copier machines
Pitney Bowes
EXPERIENCE
Company (September 2017-Present) Schaumburg, IL
Office Professionals
• Advertise job openings across multiple channels (e.g. job boards, careers pages and social
• platforms)
• Coordinate with department managers and team leaders to identify current and future hiring
• needs
• Screen and identify qualified applicants for our major clients; ranging from industrial to office
• Answer phones as needed
• Conduct daily full-screen face to face interviews with applicants
• Fill temporary and temporary to hire positions
• Participate in job fairs and networking events in the community
• Verify employment qualifications which includes background checks and drug screens
• Handle general HR duties, completion of I-9 and W-4 papers
Pace Tobacco (July 2012-September 2017) East Dundee, IL
Customer Service & Front Desk Admin.
• Actively answering telephones/Manage customer relations
