Business Services

pay up to $24/hr

Job Description:

The Business Services Specialist position will be responsible for administering the quotation and purchasing processes, processes routine customer orders and assists with unusual internal/external customer inquiries, concerns, and/or complaints. This position maintains a close working relationship with Engineering, Sales and Distribution to ensure all sales territory account functions are properly executed and that the needs of the company are met.

Job Duties & Responsibilities:
• Prepares and processes customer quotes to the appropriate Sales team member or Customers;
• Monitors the status of each quote throughout the entire process. Ensures each quote is processed promptly and properly executed. Assists in problem resolution;
• Processes quotes from vendors based on approved discount/ multiplier;
• Receives and answers routine customer questions, comments, and concerns in a professional and courteous manner;
• Establishes new accounts via telephone, email or correspondence with the Sales team;
• Works with the Engineering department to ensure project requests are fulfilled and forwarded to customer for review and approval;
• Prepares documentation containing customer specifications for Engineering, Accounting, and Quality;
• Performs CRM entries as needed and monitors entries made by Sales team members;
• Performs activities to monitor and maintain inventory control of raw materials, warehouse/office supplies;
• Coordinates and communicates inventory level, shipment arrival, and product return information with internal staff and customers;
• Processes orders for raw materials and/or miscellaneous supplies in a timely and efficient manner. Resolves problems with suppliers.

Knowledge, Skills, and Abilities:
• Excellent Microsoft Office (including Word, Excel, PowerPoint) and CRM skills;
• Excellent knowledge and recent use of metrics;
• Excellent written and verbal communication skills;
• Project Management skills with meticulous attention to detail;
• Excellent organization skills including the ability to properly prioritize activities;
• Strong math and problem-solving skills.